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At VLIFE.in, we strive to provide our customers with quality products and a smooth shopping experience. If you are not satisfied with your purchase, you may be eligible for a return or replacement subject to the terms below.
Products may be returned within 7 days of delivery if:
The product is damaged, defective, incorrect, or different from the product ordered.
The product is unused and in its original condition.
The original packaging, labels, accessories, manuals, and other included items are intact.
Proof of purchase/order details are available.
Products that have been used, washed, altered, damaged after delivery, or returned without their original packaging may not be accepted.
If you receive a damaged, defective, missing, or incorrect product, please contact our customer support team within 48 hours of delivery.
Please provide:
Order number
Product name
Description of the issue
Clear photographs/videos of the product and packaging
Our team will review the request and, where applicable, arrange a replacement or refund.
For hygiene, safety, and product-quality reasons, certain products may not be eligible for return or exchange, including:
Personal care and hygiene products after opening or use
Products that are sealed and cannot be returned for hygiene reasons once opened
Used, damaged, or altered products
Products without original packaging, labels, or accessories
Products purchased under special clearance or final-sale offers, where specifically stated
Any other product specifically marked as non-returnable on the product page
To request a return:
Contact our customer support team with your order number.
Explain the reason for the return.
Provide photographs/videos where required.
Wait for confirmation from our team.
Once the return is approved, follow the return instructions provided by our support team.
Send the product in its original packaging along with all applicable accessories and documents.
Please do not send a product back without receiving return instructions from our customer support team.
If the return is due to a wrong, damaged, or defective product received from VLIFE.in, the applicable return shipping cost may be borne by VLIFE.in, subject to verification.
For returns due to change of mind, incorrect selection, or other reasons not caused by VLIFE.in, the customer may be responsible for the applicable return shipping charges.
Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
If the refund is approved, the amount will be processed to the original payment method or through another suitable method communicated by our support team.
The refund amount may exclude shipping or other applicable charges where permitted by the applicable terms.
Refund processing and the time taken for the amount to appear in your account may vary depending on the payment method and banking/payment service provider.
If an eligible product is damaged, defective, or incorrectly delivered, we may provide a replacement subject to product availability.
If the same product is unavailable, we may offer an alternative resolution, including a refund where applicable.
Orders may be cancelled before dispatch, subject to the status of the order.
Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure after delivery.
Customers are requested to inspect the package and product immediately after delivery.
For products received in damaged condition, please keep the original packaging and provide photographs/videos showing the condition of the package and product.
VLIFE.in reserves the right to reject a return request if the product does not meet the eligibility conditions described in this policy.
For return, replacement, cancellation, or refund-related assistance, please contact our customer support team through the Contact Us section of VLIFE.in.
Our support team will review your request and guide you through the applicable process.
VLIFE.in reserves the right to update or modify this Return & Refund Policy from time to time. Any changes will be published on this page with the updated effective date.
